Exchange & Return Policy

At Soireeandsilk, we strive to ensure your satisfaction with purchases—all products will be strictly inspected and in accordance with international production standard. We recommend reviewing product pages to select the right size, color, and style. If you need to return or request a refund, please check our policy below for conditions and steps.

Returns

You can return your item(s) within 30 days of the date you received the package. To be eligible for a return, the following requirements must be met:
  1. The item(s) must be unworn, unwashed, in original condition with all packaging and labels intact.
  2. A receipt or proof of purchase must be included with the return.

  3. If the item(s) is damaged or defective, please provide a detailed description of the issue and, if possible, include photos as proof.

Please note that some products may not be eligible for return.
  1. All panties are not eligible for returns or exchanges.
  2. All clearance items or items purchased with a gift card or store credit.
  3. The product with stain, perfume smell or deforming and in their damaged packaging.
  4. Intimate apparel is generally non-returnable. For special circumstances, please consult our customer service team email at support@soireeandsilk.com.

Refunds

You can apply for a refund within 30 days of the date you received the package. To be eligible for a refund, the following requirements must be met:
  1. If there are distinct quality problems with our products, for example, loose or split seam and undone hem, cut or loose elastic band, loose or worn fastenings and so on. Soireeandsilk will feel sorry for this and make an active effort to tackle it. We are going to give you a full refund and you don’t need to send the item back.
  2. If the return is done based on personal reasons, our company will introduce two useful solutions for this situation.

             Option 1: We will give you one hundred percent of your fees back, if you can pay the return shipping cost.

             Option 2: We will give you a partial refund (20%-50% of the payment), and you can keep the item.

  1. Defective products placed during clearance sales or promotional discounts are eligible for a refund.

Refund Process: Once we receive and inspect the return, we’ll notify you of approval/rejection. If approved, refund will be credited to your original payment within a certain number of days, depending on your card issuer's policies. Notify us promptly if your payment account changes.

Compensation Time - frame:

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.

Paypal account refunds: 5-7 business days

Credit card refunds: 5-7 business days

Please note that shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from the refunded amount.

Exchanges

We only replace items for free if they are defective or damaged.
  1. Within 60 minutes after paying, if you need to exchange a product for personal reasons, please contact at support@soireeandsilk.com immediately, and place a new order to make sure that you receive it soon.
  2. Within 7 business days of receiving the product, if you want to change your item for personal reasons, please contact us at support@soireeandsilk.com, we shall offer a best scheme for you.

Return Shipping

To return your product
  1. Please mail it to: support@soireeandsilk.com with your order number and reason for return/exchange, and attach relevant materials.
  1. We will tell you the address of the nearest warehouse and initiate the return and exchange process.
  2. Please note that you should NOT send the product back to the original shipping address.
You will be responsible for paying the shipping costs associated with returning your item(s).
Shipping fees:
        1.  All and any shipping fees are non-refundable.
        2.  Return shipping fee is paid by customer.

Additional Note

  1. We encourage customers to carefully read our returns and refund policy and to make sure all the items are eligible for return.
  2. The Terms & Conditions of our Returns & Refund Policy prevail in the case of miscommunication or otherwise.
  3. Parcel not received，If a parcel is marked delivered but not received, contact us with proofs (tracking number, post office icons/symbols, response letters). We’ll investigate.
  4. If the package or product is damaged due to transportation issues, please first contact the logistics carrier. If the issue cannot be resolved, please get in touch with our customer support team at support@soireeandsilk.com.

Contact Us

If you have any questions regarding our refund and return policy, please contact our customer support team at support@soireeandsilk.com. One of our customer support specialists will help within 1 business day. And our customer support hours are Mon-Fri 9am-5pm EST. We will be happy to assist you.

Soireeandsilk reserves the final right of explanation for this policy.